Frequently Asked Question

HairVault Frequently Asked Questions (FAQ)

1. What type of hair does HairVault use?

We use 100% raw and virgin human hair, ethically sourced and unprocessed. Our wigs are made to deliver long-lasting quality, natural texture, and realistic finishes.

2. What’s the difference between your collections (AyaLux, YumiBoss, MiraGlow, etc.)?

  • AyaLux – Essence-tier: affordable, everyday bobs and beginner-friendly styles

  • ZuraWave – Affordable premium: upgraded basics with soft textures

  • YumiBoss – Glow-tier: mid-range luxury, glueless, versatile wear

  • MiraGlow – Royal-tier: celebration-ready, premium quality, high-lux wigs

  • Niorkaya – Elite-tier: raw origin, investment-worthy wigs with the finest textures

3. Are the wigs glueless?

Yes, many of our wigs (especially in the YumiBoss and AyaLux collections) are designed to be glueless, making them easy to wear and remove without adhesive. Be sure to check product details for confirmation.

4. What lace types do you offer?

We offer:

  • HD Lace – ultra-thin and melts seamlessly into the skin

  • Transparent Lace – natural-looking and lightweight

  • Swiss Lace (by request) – durable with a medium melt

5. How do I place an order?

Visit www.hairvault.store, browse our collections, select your options (length, lace type, texture, etc.), and proceed to checkout.
Full step-by-step guide: How to Order

6. What payment methods do you accept?

  • Debit/Credit Card

  • PayFast (RSA) Not Available

  • EFT/Bank Transfer

  • PayPal (for international orders)

  • Mobicred (South Africa)Not Available

Full payment guide: Payment Instructions

7. Can I customize my wig?

Yes! Use our Custom Order Form to build your dream wig. You can upload photos, choose colors, lace types, and textures that suit you. Visit Custom Orders.

8. How long does delivery take?

  • South Africa: 2–5 business days

  • International: 5–10 business days
    Processing times vary depending on availability or custom options.

9. Do you offer refunds or exchanges?

Due to the nature of our products, all sales are final. However, we do accept exchanges on unused wigs within 5 days of delivery. See our Return Policy for full details.

10. I need help choosing the right wig. What should I do?

We’re here to help! Chat with us on WhatsApp, Instagram @hairvaultsa, or email admin@hairvault.store and our stylists will guide you.